Refund-Transfer Policy (Computer Tests)

Cancel or reschedule your test if you are eligible under our policy.

This policy applies to computer-based tests only. If you want to cancel or reschedule a paper-based test, please click here.

If you want to cancel or reschedule your test date, you must give us at least 2 weeks’ notice in writing. We will not accept requests made less than 2 weeks before your test date unless you have an emergency or inform us within 24 hours after making payment.

All cancellations/transfers are subject to an $80.00 administrative fee. For transfers, the fee must be paid before we can reschedule your date. For refunds, we will deduct the fee from your refund amount.

How to apply for a refund/transfer

  1. Download the Refund & Transfer Request Form.
  2. Complete with Adobe Reader and save to your device. If you do not have access to a computer or Adobe Reader, you can print and scan a copy.
  3. Email us the form as an attachment.

Click here for a step-by-step guide if you need help completing the Refund/Transfer Request Form.

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